Thursday, December 07, 2006

I Cannot Believe This Shit

OK, well I called them and told them about how I made a payment, but because of faulty imports into the system, it was paid to Chase at a defunct account number. The lady kept putting me on hold and then coming back with some gem like "we're not showing any payments made in November, but I do have one in October" OVER AND OVER. After about 20 minutes of round and round, she did waive the late fee, but guess what? Despite the fact that it was THEIR faulty system, my balance transfer deal is now expired. I asked to speak to a supervisor and she told me that basically the credit cards division can't see anything that the banking division does, so I need written records from the banking division that they did something wrong and that the banking division has to attest that it was sent to Chase, because even though I can pull up the screen on my own, the supervisor in the credit cards division can't.

This is bullshit. I am pulling some money out of savings, paying off the Christmas gifts on my Chase card, and transferring the whole thing back to Chase. I can get 1.9% fixed for 6 months which I think is long enough to pay it off. I am getting the hell out of Bank of America. I really liked MBNA but they got up in some bad business.

7 comments:

D said...

Those creeps!! I'm with you. Drop them at the curb, like the trash they are. Lousy sumbiatches...

Sorry, you have to go through this.

fdffgf said...

Call the bank in which your check was written from. Get a copy of the check and fax it to the party in question.

Case closed. This happens A LOT.

I use to work in banking.

Kira said...

The payment was made online, using the Bank of America checking account billpay, so there isn't any paper trail. Why THEY couldn't call the banking division I have no idea.

Tired of being broke said...

I thought I was the only one being screwed by BOA lately. I have been griping about them on my blog.
For two days they did not post anything in my checking account, or online bill pay. My money was tied with only an explanation of 'system'problem.
It is rediculous.

ambellamy said...

i just vented a blog about them too...

id drop them... but i have a CC, checking, & Savings acounts with them... been with then 10 years... and have direct deposit from my work to them too....

My paycheck was posted yesterday as "pending" but it "dissapeared today"... and it was too early for them to know why,.... but that my balance was accurate

MollysBrother said...

Honestly, it's not only BofA, especially when it comes to cc payments. I love your colorful language--and support it. It is bullshit. I don't know why credit card companies can't look back on past behavior when setting your APR. Sorry that you lost your introductory rate.

approve credit card said...

They don't care. they really don't. I don't think they are doing this on purpose. They just don't care.